If you noticed a dormancy fee charged from your TRASTRA account and are wondering why, this article will help you understand what it is and how to prevent it in the future.
What is a Dormancy Fee?
A dormancy fee is a charge applied to accounts that have been inactive for a period of nine (9) months. Inactivity means that no transactions—such as deposits, withdrawals, exchanges, or transfers—have taken place within that time. This fee is only charged if there is a balance in your account. If your balance is zero, no fee will be applied.
How is the Dormancy Fee Calculated?
The dormancy fee is equal to the minimum withdrawal amount for BTC (0.001 BTC) or its equivalent for each cryptocurrency address created within the TRASTRA service. If your balance is lower than the standard dormancy fee, TRASTRA will adjust the charge accordingly and may terminate services if the balance is insufficient to cover the fee.
When is the Dormancy Fee Applied?
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After 9 months of inactivity, the dormancy fee is charged retroactively for the full period.
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Starting from the 10th month of inactivity, the fee is applied monthly until activity resumes or the balance is depleted.
How to Avoid the Dormancy Fee?
To prevent the dormancy fee from being charged, simply make at least one transaction within a 9-month period. This can be any of the following:
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A deposit to your TRASTRA account
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A withdrawal of funds
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An exchange between crypto-assets
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A transfer of funds to another account
By staying active with transactions, you can ensure that your balance remains unaffected by dormancy fees. You can find more information in our User Agreement.
If you have any further questions, feel free to contact TRASTRA Support for assistance.